For two years, the library has participated in a free resource for all residents of Pennsylvania called Chat with a Librarian. Anyone can get accurate, unbiased information online from a real librarian 24 hours a day, seven days a week. During the COVID-19 pandemic, our staff joined with librarians and paraprofessionals from across the WAGGIN network to form a new service called WAGGIN Chat, which would offer personalized service to all residents of Washington, Fayette, and Greene Counties.
As part of the Pennsylvania Chat with a Librarian service, residents are still able to receive 24-7 reference and research help. On Monday through Friday, 9 a.m. to 5 p.m., WAGGIN staff is working online to answer your questions directly, either through live chat or via an email question form. Whether you need help with homework, genealogy resources, or how to find a business, visit waggin.org/chat. There you can submit your question online for a quick response.
Eight PTPL staff members received training to offer this new chat service. In addition to their regular duties, they help remote library users with questions throughout the day. Coordinated by Ed Wolf, PTPL Information Technology and Reference Librarian, the group has been very successful. They will serve as a best practices model for other libraries in the state as they set up their chat participation.
Our local staff is available to help via chat during library hours. You can use this service if our library is not open, but understand you will be communicating with a Pennsylvanian librarian who does not work locally. They will not be able to answer questions about overdue materials, renewals, or other account-specific activity. For those types of individualized questions, you can submit your question to www.waggin.org/email-us.
