Curbside Pickup Details

curbside_pickup_news

Updated Monday, June 8, 2020:
We are happy to announce that in addition to our online e-resources and virtual programming, we continue to offer safe access to physical materials from the library through a curbside pickup service.  Place a hold and reserve items online through the WAGGIN catalog or by phone. As we are quarantining returned materials for 72 hours, please give us a few days to prepare your materials. Once you receive an email notification that your items are ready, please call 724.941.9430 #1 and let us know you would like to schedule a curbside pickup.

~ For faster service, place holds/requests anytime for your desired materials through the WAGGIN online catalog. Have your library card number and PIN ready to place a request online.  Your PIN is usually the last 4 digits of your phone number.  If you need help accessing your library account, please email ptlib@ptlibrary.org to streamline this process.

~ You can also call the library to place a hold. Call 724.941.9430 and Press #1 on Monday through Thursday, 10 a.m. to 6 p.m.; Friday, 10 a.m. to 4 p.m.; and Saturday, 9 a.m. to 1 p.m. The library is closed on Sundays. Please leave a message if a staff member is not available for your call. 

~ Please give us at least 48 hours to gather and prepare your requests as we are operating with very limited staff.

~ When you receive an email that your items are ready, please call 724.941.9430 #1 to schedule a curbside pickup. You will be given a number that designates your reserved parking spot for contactless pickup.

~ You are welcome to bring materials to return with you when you come to pick up your requests.  Please place them in your trunk inside a plastic bag marked “RETURNS”. We recommend that you remove any breakable items from your trunk before your arrival.

~ At your scheduled pickup time, pull into your numbered parking spot. Pop open your trunk and remain in your car.

~ To provide contactless service, a library staff member will wear a mask and deliver your items in a bag directly to your trunk.  Any items bagged inside your trunk marked for “RETURNS” will be taken from your vehicle and quarantined for 3 days.

Watch this short video about our new Curbside Pickup Service. Sign up for our newsletter for the most up-to-date changes and follow us on Facebook.

Frequently Asked Questions

What are you doing to protect the safety of library staff, library materials, and the community? 
All library materials returned will be quarantined for at least three days before being recirculated.  Social distancing will be practiced with only a limited number of staff in the building.  Staff will wear masks and take frequent breaks to wash their hands. Frequent cleaning of high-touch areas will be practiced.  Patrons and staff should not approach one another and respect the need for social distancing by remaining in their vehicles to provide for a safe pickup service.  

Do I need a library card?
Yes. You may apply for a library card online at WAGGIN Network. If you experience any problems, email ptlib@ptlibrary.org.                                                                              

May I request materials from other WAGGIN libraries?
Not at this time.  Holds are currently limited to what the Peters Township Library owns.  We cannot request books that are owned by other libraries at this time. Go to the Peters Township Library catalog here.

Do I need to get out of my car?
No, we ask that you remain in your car and pop open your trunk.  We will close your trunk after we deliver your materials to provide for a contactless pickup.

May I return items when I come for my pickup?
Yes.  Place them in a plastic bag inside your trunk marked “RETURNS”.  After we deliver your materials to your vehicle we will retrieve your returns from your trunk. 

May I return my items if I don’t have a pickup appointment?
Yes, The outdoor book drop will remain closed, but returns may be dropped off in our RETURNS bins located at the library front entrance. We can accept returns Monday through Thursday, 10 a.m. to 6 p.m.; Friday, 10 a.m. to 4 p.m.; and Saturday, 9 a.m. to 1 p.m. The library is closed on Sundays. All returned materials will be quarantined for 72 hours.  Please bring your items to return in a plastic bag and place them inside the bin.  If you notice a patron at the “Returns Only” area, please respect social distancing and remain in your vehicle until the previous patron has returned to his/her vehicle.  

Do I need to wear a mask for pickup and dropoff?
For the safety of staff and all others, we ask that masks be worn by anyone who leaves his/her vehicle and who may come in contact with another person.

Which library materials may I get through curbside pickup?
Traditional library materials are available for curbside pickup with the exception of puppets. Video games – limit 1.

May I request items and pick them up on the same day?
Unfortunately, no. Due to limited staff, it will take time to collect requested items and prepare them for pickup.  We appreciate your patience. 

If I’m sick, may I still pick up items through the curbside service?
No. For the safety of library staff and our community, please do not schedule a curbside pickup if anyone in your household is ill. 

Is the Book Drop open?
No. For more information about returning items, see the question above May I return my items if I don’t have a pickup appointment?

How long will this service be available?
We will offer curbside pickup as long as it is considered safe to continue. Any changes to our services will be announced via the library email newsletter, social media, and on our website.

I still have some things checked out right now; when are they due?
Any items currently checked out will be due June 30, 2020. While we’ve been closed, all items were automatically renewed so no late fees are accruing.

How long may I keep my new items?
Items will now have a 3-week loan period.

I returned my items but why do they still appear on my account?
Since we are quarantining all returned materials for 3 days, it will take several days for your items to be checked-in and your record cleared.

May I drop off any book donations? 
No.  We appreciate your generosity, but we are unable to accept book donations at this time.

What if I still have questions?
We’re happy to help!  Email ptlib@ptlibrary.org.